PRIVACY POLICY (Multitudes)

Effective Date: [January 20, 2026]
Last Updated: [January 20, 2026]

Multitudes (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or contact us.

1) What This Policy Covers

This Privacy Policy applies to personal information collected through:

  • our website (the “Site”)

  • forms you submit (including contact and availability requests)

  • scheduling links and booking tools

  • email or phone communications with us

2) Information We Collect

We collect information in a few different ways:

Information you provide to us

When you contact us, request availability, or fill out a form, we may collect:

  • your name

  • email address

  • phone number (if provided)

  • city/location (if provided)

  • any message you send us (including information you share about a loved one for planning purposes)

Scheduling and booking information

If you schedule a call or session using a booking link (such as Calendly), we may collect:

  • your name and contact details

  • meeting time/date

  • any notes you include during scheduling

Calendly processes information according to their privacy notice.

Payment information

If you pay for services (such as a deposit or invoice), payments may be processed through third-party providers (such as Stripe). We do not store full payment card details on our servers.

Website usage information

Like most sites, our Site may automatically collect basic technical information such as:

  • IP address

  • browser type and device info

  • pages visited and time spent

  • approximate location (city/region)

  • referral source (for example: Google search)

Squarespace may process some of this information for site hosting and analytics.

3) How We Use Your Information

We use the information we collect to:

  • respond to inquiries

  • schedule calls or filming sessions

  • provide services you request (including Legacy Video Capsule planning)

  • send service-related messages (confirmations, updates, delivery links)

  • improve our website and offerings

  • prevent fraud or misuse of the Site

  • comply with legal obligations

4) Email Communication

If you submit your email through a contact form or availability form, we may email you to:

  • respond to your request

  • provide availability or next steps

  • follow up about booking

If you subscribe to marketing emails (newsletter), you can unsubscribe at any time using the link in the email.

5) Sharing of Information

We do not sell your personal information.

We may share your information with trusted service providers when necessary to operate our business, such as:

  • website hosting and form processing (Squarespace)

  • scheduling tools (for example, Calendly)

  • payment processing (for example, Stripe)

  • email services (for example, Google Workspace)

  • file delivery platforms (for example, Dropbox, Frame.io, or similar)

  • analytics tools (for example, Google Analytics)

These providers may process data according to their own privacy policies and terms.

6) Cookies & Analytics

Our Site may use cookies and similar technologies to:

  • ensure the Site works properly

  • understand how visitors use the Site

  • improve performance and user experience

You can control cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

7) Sensitive Information (Important Note)

Legacy Video Capsules may involve personal stories, health-related context, or other private information shared voluntarily.

Please do not submit sensitive personal information through website forms unless it is necessary. We encourage you to share sensitive details in the way that feels safest and most appropriate (for example, by phone).

8) Data Security

We take reasonable steps to protect your personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9) Data Retention

We keep personal information only as long as needed to:

  • respond to your inquiry

  • provide services you request

  • maintain our business records

  • comply with legal, tax, or accounting requirements

10) Your Privacy Choices

You may request to:

  • access the personal information we have about you

  • correct inaccurate information

  • delete your personal information (where applicable)

To make a request, email us at: multitudes.agency@gmail.com

California residents may have additional rights under California privacy laws. The California Attorney General provides an overview of consumer privacy rights and requests.

11) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

12) International Visitors

If you are visiting from outside the United States, your information may be processed and stored in the United States, where privacy laws may differ from your location.

13) Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Last Updated” date.

14) Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact:

Multitudes Agency
Napa, CA
Email: multitudes.agency@gmail.com